Remote Parts Assistance
We’re happy to offer complimentary parts-identification assistance through messages, photos, videos and phone conversations. Our guidance is based only on the information you provide. We are not inspecting your hot tub in person and cannot see concealed damage, previous modifications or every component your repair may require.
Unless expressly stated otherwise, our recommendations are not an on-site diagnosis or a guarantee of a complete repair-parts list. Customers remain responsible for checking the items and quantities in their order, providing accurate measurements and equipment information, and identifying any additional fittings, seals, adapters or supplies needed for installation.
Discovering that additional parts are needed does not, by itself, entitle a customer to a shipping refund or free shipping on a later order. Requests involving an error on our part will be reviewed under our applicable policies and legal obligations. This policy does not limit rights that cannot lawfully be excluded.